- Incoming IMAP address: mail.mtheory.co.uk – Use SSL on port 993
- Outgoing SMTP address: mail.mtheory.co.uk – Use SSL on port 465
- Username is your email address e.g. email@example.com
Configuring Email – SSL Support
SSL (Secure Sockets Layer) provides a method of encrypting data sent between your computer and the server. You can read more about SSL on wikipedia if you want. In short what this protocol does is to establish a secure connection between your mail client and the server, it then encrypts all the data sent between your mail client and the server. This prevents any third parties on the internet from being able to intercept your email and read it. Generally a very welcome feature thus we highly recommend that you use it. There is one snag however, the SSL certificate is issued by our Internet Service Provider (ISP) and not us so you will get a certificate mismatch. Please see the instructions below on how to deal with this.
Usernames and Passwords
Your username and password will have been emailed to you when your account was setup. Your username is your email address: e.g. firstname.lastname@example.org
If you can’t remember your password or username please get in touch with the administrator and they can reset it for you.
How Do I Configure It
Incoming Mail Server
The incoming mail server is the server which you collect your email off. It supports IMAP. In the case of IMAP the mail stays on the server and a copy is downloaded locally, changes made on the local copy are then uploaded back to the server. This means that for IMAP your mail always looks the same no matter what computer you connect from. IMAP allows your webmail to function correctly and enables you to access your email from multiple computers and or devices. The incoming mail server address is:
- Secure IMAP – Port 993
Outgoing Mail Server
This is the server you use to send email. It uses the SMTP protocol. The outgoing mail server address is:
- Secure SMTP – Port 465
For further help please see your help documents for your email client or consult the setting up mail programs step by step guides in the mtheory support area.
What About The Certificate Warning?
So there is a small problem with our SSL implementation. The certificates for SSL are provided by our ISP (Internet Service Provider) for their domain name. This means that when you connect to mail.mtheory.co.uk a certificate is issued for mail.dreamhost.com. Clearly these two domains do not agree and thus your email client will prompt you to ask if you wish to accept the certificate. If you clickYes or Okay your client will often only accept the certificate on a one off basis. Instead there is usually the option to View Certificate. If you click on this your operating system will usually give you the option to always trust this certificate or install this certificate. Either of these should resolve this problem for you. More help on this matter can be found in the following links.
The webmail service can be accessed through a web browser at the following address:
- https://mtheory.co.uk/webmail for secure access.
Please note that you login by using your email address.
To change your password, control your spam filters, add filters and set autoresponders you need to access the mailbox manager. It can be accessed via a web interface at these addresses:
Note: Like the mail client the mailboxes settings pages are secured by our ISP (Internet Service Provider). As such the certificates for SSL are provided by our ISP for their domain name. This means that when you connect to mailboxes.mtheory.co.uk a certificate is issued for mailboxes.dreamhost.com. Clearly these two domains do not agree and thus your web browser will raise a security warning. You can continue on and request that the browser accepts the certificate. If you clickYes or Okay your browser will often only accept the certificate on a one off basis. Instead there is usually the option to View Certificate. If you click on this your browser will usually give you the option to always trust this certificate or install this certificate. Either of these should resolve this problem for you.